KELAS XI SEMESTER I
EXPRESSING
SATISFACTION AND DISSATISFACTION
STANDAR KOMPETENSI
3. Mengungkapkan makna dalam teks percakapan
transaksional dan interpersonal resmi dan berlanjut (sustained) dalam konteks
kehidupan sehari-hari
KOMPETENSI DASAR
3.1 Mengungkapkan makna dalam percakapan transaksional
(to get things done) dan interpersonal (bersosialisasi) resmi dan berlanjut (sustained) dengan
menggunakan ragam bahasa lisan secara akurat, lancar dan berterima dalam
konteks kehidupan sehari-hari dan
melibatkan tindak tutur: menyampaikan pendapat, meminta pendapat, menyatakan
puas, dan menyatakan tidak puas
ALOKASI
WAKTU :
14 X 45 Menit
INDIKATOR
Ø Menggunakan tindak tutur menyatakan
puas
Ø Merespon tindak tutur menyatakan
puas
MATERI PEMBELAJARAN
Asking about satisfaction and
dissatisfaction
- How do you like your room?
- Is everything O.K?
- Is everything satisfactory?
- Are you satisfied?
- Did you find our service satisfactory?
- Do you want to complain about something?
- Was something not to your satisfaction?
- Are you dissatisfied with something?
Expressing satisfaction
- I really like my new haircut.
- I’m completely satisfied with everything you’ve done for me.
- It was satisfactory.
- Everything is fine, thank you.
- Everything was just perfect.
- I’m happy enough with it.
- It was okay. Not too bad
- Good enough.
Expressing dissatisfaction
- I am little dissatisfied with the service here.
- I am a bit disappointed with the program.
- The food was lousy.
- I’m tired of working here.
- I don’t like the color.
- I have a complaint.
- I’m very dissatisfied with the condition.
- I want to make a complaint.
Responding Dissatisfaction
- I see.
- I’m sorry to hear that.
- I’ll look into it.
- I’ll see what I can do about it.
- I’ll try and take care of it.
Examples :
Conversation 1
Waiter :
Is everything O.K. here?
Man :
Yes, thank you. Everything is fine.
Waiter :
Is your steak satisfactory?
Woman :
Quite good.
Waiter :
How about your roast chicken, Ma’am? Is it O.K. too?
Woman :
It’s just right. Just the way I like it.
Waiter :
Will there be anything else, then?
Man :
No, not at the moment.
Waiter :
Very well, then. Have a nice day.
Man :
Thanks.
Conversation 2
Shopkeeper :
Good afternoon. Is there anything I can help you with?
Customer :
Good afternoon. I am not satisfied with the shirt I bought yesterday in this shop?
Shopkeeper :
Why? What’s wrong with it?
Customer : Let me
explain. I wear extra-large T-shirts. The one you gave me is extremely small. See the
label is M not XL
Shopkeeper :
I am sorry, Sir
Vocabularies related to expressing
satisfaction
- Satisfy (verb) = membuat kepuasan
- Satisfaction (noun) = kepuasan
- Satisfied (adj.) = puas
- Satisfying (adj.) = yang memuaskan
- Satisfactory (adj.) = yang puas
- Contented (adj.) = puas
- Pleased (adj.) = senang
Vocabularies
related to expressing dissatisfaction
- Dissatisfy (verb) = tidak membuat puas
- Dissatisfaction (noun) = ketidak puasan
- Dissatisfied (adj.) = tidak puas
- Dissatisfying (adj.) = tidak memuaskan
- Dissatisfactory (adj.) = tidak memuaskan
- Discontented (adj.) = tidak puas
- Displeased (adj.) = tidak senang
PRACTICE
In pairs, study
the following dialogues and complete the table that follows. Then, perform the
dialogues.
Example 1
Andi :
Retno, I thought you were on vacation.
Retno : Well, I got back early.
Andi
: Why?
Retno : Well, I didn’t really enjoy being there.
Andi : What
happened?
Retno : Well, the beach was very dirty, and when I
got there it was raining heavily. What
made it worse was the
hotel where I stayed had a bad service.
Andi : You seem to be unhappy with your vacation.
Retno : Yes, I’m quite displeased about it.
Example 2
Denias : Ian, where have you been? I’ve been looking
for you for the past six days.
Ian :
I just got back from Maluku.
Denias
: Really? So you had your vacation there?
Ian : Well,
actually I was visiting my grandparents. But, I also visited some beaches and a
museum
there.
Denias :
Did you have fun?
Ian : Absolutely. The beaches are great and the
sea is full of beautiful coral reefs.
Denias
: Don’t tell me you went snorkeling!
Ian : Yes, I did. It was awesome. I’m really
content with my trip.
Denias : Oh,
I wished I had been there too.
Ian : You
should go there sometime.
Denias :
Yes, I know.
Example 3
Retno : How’s your vacation in Bali?
Ayu : It was terrific! The beaches are
beautiful and the sun set from Tanah Lot is
magnicent.
Retno :
Really? What else did you do there?
Ayu : Oh, I went parasailing! It was
the most breath-taking thing that I’ve
ever done.
Retno : Wow, it must be a very fun trip for
you.
Ayu :
Yes, I’m very satisfied with my vacation there. You must go there.
Retno :
Yes, I think I’ll do that.
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